We deliver worldwide!
We can deliver to over 70 countries worldwide! We offer cost-effective international delivery to Europe and the rest of the world using a variety of different carrier partners.
Simply order before 5pm (BST /GMT) for same day despatch on your order. Learn more about our international delivery offering below.
EU International Delivery Options
We deliver to all EU/EEA countries. Delivery methods available include standard delivery and express courier options such as DHL and DPD.
| EU Delivery Options | |
| Standard Delivery* | from 4-15 Working Days |
| Courier Delivery* | from 4-7 Working Days |
Rest of the World Delivery Information
We offer a range of delivery methods including standard delivery and express courier options such as DHL and DPD.
| Rest of the world Delivery | |
| Standard Delivery* | from 5-15 Working Days |
| Courier Delivery* | from 3 Working Days |
Please note some delivery options may not be available due to the contents, value or weight of the items in your basket. Hazardous goods are only available for delivery to Ireland and not to other international destinations.
We quote expected shipping times in the checkout however this does not take into account possible delays if your parcel is held up in customs.
We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
Import One Stop Shop (IOSS)
What is IOSS?
A change to EU VAT on goods and orders under 150€, means we will be able to charge VAT in our checkout on orders below 150€. This should lead to a smoother transition through the border.*
Orders over 150€ will be raised with no VAT in the checkout and the carrier will calculate VAT, duties and clearance charges as the parcel goes through local customs. IOSS only applies if you’re not VAT registered.
For orders over 150€
For goods and orders over 150€, you will not be charged VAT on your order. However you may be charged, duties, VAT and charges by customs or by the carrier in your country.
We would like to advise that you are responsible for paying any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. Please be aware that if you refuse to pay local taxes, we will not be able to refund your order until the goods have arrived back with us.
Custom and Import Duties
Under the IOSS scheme, orders under 150€ for EU customers should not have to pay any import duties and customs charges.
For orders over 150€ delivered within the EU and to other worldwide destinations, you may be contacted to pay import duties, VAT at the local rate along with any handling fees by the carrier as it clears customs.
You are responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs.
VAT
Under the IOSS scheme, orders under 150€ for EU customers will be charged VAT at the point the order is raised. This should lead to a smoother transition through the border.
For orders over 150€, as your order is processed at customs you may be contacted to pay VAT at the local rate, along with any import duties and handling fees.
You are responsible for paying these charges.
If you are a VAT-registered business, you can add your VAT number to your account. All VAT numbers submitted will need to be verified, which can take up to 24 hours.
EORI Numbers
If you are a business you may need an Economic Operators Registration and Identification Number (EORI) number. You can register yours with us via Your Account settings online or call us +44 121 200 2120 so we can update your account with this information.
Returns or Faulty Goods
Please call us on +44 121 200 2120 or email us at info@cooksongold.com if you have any questions on returns or faulty goods.
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© 2024 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456