Shopping Safely with Cooksongold 

Order online, via our contact centre and in our store!

Updated: 14/01/2022

We are doing everything we can to get your orders despatched as quickly and safely as possible, whilst working with high demand, staff shortages and carrier delays due to COVID19.

Learn more about what we are doing to work safely for you click here. 
 

If you have any questions regarding your order, current delivery schedule or our products then why not call us on 0345 100 11 22. Our standard opening times are 8am - 8pm Monday-Friday, and 10am - 4pm on weekends.

Or alternatively, you can email us at info@cooksongold.com, or use our help centre www.cooksongold.com/help

We appreciate your continued support and understanding during this time.

Stores Information 

Visit us in our Birmingham or London store for in-store and scrap purchasing.

Don't forget you can still order & collect after two hour for Birmingham and two hours for London. 

We do still have social distancing restrictions in place in our stores, learn more. 

Please note in both our stores waiting times in store may be increased, especially during busy times. Please bear with us.

Opening Hours

Birmingham

Mon - Thu | 9:00am - 4:30pm

Fri | 9:00am - 4:15pm

London

Mon - Fri | 9:00am - 4:30pm

Free Returns – 180 days

We have free 180 returns, please click here for more information. 

If you have a return query please contact 0345 100 1122 and our team will help you manage your return or click here to view our returns policy. 

International Delivery Update

We are still accepting orders from our international customers on Cooksongold, however there might be delays in shipping your order. 

Click here to learn more about the impact of Brexit on your delivery. 

If you have a query or are concerned about your parcel please contact +44 (0) 121 200 2120 and our team will help you.

Scrap Update  

You can use our walk-in scrap purchasing facility in our Birmingham & London store or you can continue to post any scrap jobs to us as normal. Click here to learn more

General Information

If you have any questions, our contact centre staff are ready to help you get the answers you need on 0345 100 1122 or email us at info@cooksongold.com

Or click here to see our FAQs.

What are we doing to work safely for you

We continue to work with COVID safe regulations within our warehouse, to protect our staff and get your order despatched as quickly as possible. This also applies from the 19th July. 

 
What we are doing –

• Social Distancing – We will continue to apply social distancing guidelines within our warehouse. 

• Staff bubbles – Teams are working within 'work bubbles' to further protect and keep people safe. 

• Space bands – We will continue to use space bands for all team members that give a visual and audible warning if our staff get too close to a colleague.

• PPE – All warehouse and logistics staff are provided with quality gloves and masks thereby helping to reduce risk.

• Hand sanitiser - all team members will still have easy access to handwashing facilities and our procedures will still be in place to ensure that they use these facilities once they have entered our site, every hour, before and after eating, before leaving the site. We have also put in place regular daily deep cleans.

• Office staff are continuing to working from home where ever possible.

We are continuing to work hard to ensure that our staff and customers can safely continue to access our full services.


We would like to take this opportunity to thank you for your understanding and continued support.

Information provided in the statement reflects the current Coronavirus position. Any changes will be reflected in this statement.

Date: 14th January 2022